Return Policy

Returns:

Our policy lasts 1 year. If a year has gone by since your purchase, you can upgrade your warranty by going to http://prolissusa.com/pages/warranty


The ONE (1) YEAR Limited Warranty does not cover any of the following conditions:

- Abuse, unreasonable use, mistreatment, or neglect, including, but not limited to, damaged, cracked, chipped or otherwise broken ceramic plates, failure to reasonably maintain the appliance, forcing the appliance into a holder, dropping and unnecessarily or unreasonably keeping iron “ON” for long periods of time (as the unit heats up in ten (10) seconds or less);
- Unusual physical or electrical stress or power fluctuations, including, but not limited to, usage of an improper, inconsistent, unreliable or an otherwise wrong voltage supply;
- Damage to the appliance caused by water or use of the appliance near water, or damage caused by use of the appliance by children;
- Damage caused to the appliance by modification or repair of the appliance not made or authorized by Proliss; and
- Damage caused to the appliance by use of non-Proliss or improper packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@prolissusa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prolissusa.com and send your item to: 9111 Winnetka Ave, Chatsworth CA. 91311

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Proliss 9111 Winnetka Ave, Chatsworth CA91311

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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